As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify, we're arming the direct-to-consumer rebellion. Shopify powers their e-shop, Stripe makes payment trivial, and we, Bigblue store and deliver their products around the world.

Founded in 2018, we have raised $18M, and we are now more than 90 employees working from our offices in Paris, Madrid, London.

The Customer Education and Content Specialist intern is responsible to conduct research in order to improve our merchant experience via our Helpcenter, and execute the identified changes.

You will help us craft powerful and differentiating pieces of content to educate our users and engage our community. You’ll be working within the Merchant team in the Paris office and in contact with various internal stakeholders (Product, Marketing, Operations...).

- Contribute to building a new Helpcenter structure based on customer journey mapping and identifying knowledge painpoints

- Help define and execute our content strategy: edit planning, copywrite and maintain articles

- Own and record video educational trainings for our merchants

- Identify consistent branding across the plateform to build recognition and trust among our audience