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Customer Education and Content Specialist - Internship



Customer Service
Paris, France
Posted on Saturday, March 23, 2024
As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify, we're arming the direct-to-consumer rebellion. Shopify powers their e-shop, Stripe makes payment trivial, and we, Bigblue store and deliver their products around the world.
Founded in 2018, we have raised $18M, and we are now more than 90 employees working from our offices in Paris, Madrid, London.
About the role 🚀
Location: Paris 9th, France
The Customer Education and Content Specialist intern is responsible to conduct research in order to improve our merchant experience via our Helpcenter, and execute the identified changes.
You will help us craft powerful and differentiating pieces of content to educate our users and engage our community. You’ll be working within the Merchant team in the Paris office and in contact with various internal stakeholders (Product, Marketing, Operations...).
- Contribute to building a new Helpcenter structure based on customer journey mapping and identifying knowledge painpoints
- Help define and execute our content strategy: edit planning, copywrite and maintain articles
- Own and record video educational trainings for our merchants
- Identify consistent branding across the plateform to build recognition and trust among our audience

Requirements 🙌

  • Has at least one previous experience in written content creation for a technical product or feature
  • Excellent verbal communication and writing skills
  • Full French/English proficiency (we will test English level during the interview)
  • Ability to break down complex technical concepts into simple language to create user-friendly content
  • Familiar with UX concepts and enjoy building intuitive user navigations and designs
  • Quick learner — ability to assimilate huge amounts of information quickly
  • Ability to work on several projects / topics at a time
  • Optional
  • Have worked in an agency, or in the content team of a Saas company
  • Basic knowledge of video editing tools (e.g., Adobe Photoshop, Canva, other)
  • Passionate about business and e-commerce
  • Has a technical or engineering background

Benefits 💙

  • Monthly 43.20€ mobility package (Swile)
  • 10€ meal voucher per worked day (55% paid by Bigblue) + free unlimited snack when you're at the office 🥗
  • One of the most amazing offices in Paris 🤫
  • You cumulate 1 day off per month
  • An amazing opportunity to learn extremely fast in a hypergrowth environment