As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify, we're arming the direct-to-consumer rebellion. Shopify powers their e-shop, Stripe makes payment trivial, and we, Bigblue store and deliver their products around the world.

Founded in 2018, we have raised $18M, and we are now more than 110 employees working from our offices in Paris, Madrid, London

The objective of this role is to oversee and optimize warehouse operations across two sites, ensuring an exceptional merchant experience while driving operational excellence and scalability.

Reporting directly to the Head of Fulfillment, this position builds on Bigblue's rapid growth in 2024 - including a 70% increase in hub activity and the successful recruitment of a 5-member team that you will manage.

As a Senior Operations Manager you will play a key role in driving key performance indicators, improving processes and defining the future of Bigblue's proprietary warehouse management system (Atlas) to support long-term growth

- Lead and inspire a high-performing team of 5+ members: Drive operational excellence and exceed performance targets.

- Ensure compliance with operational guidelines: Maintain quality and consistency across all warehouse processes.

- Hold warehouse partners accountable: Enforce high-performance SLAs for speed and accuracy.

- Provide actionable performance insights: Deliver clear reports with improvement plans to drive continuous excellence.

- Identify and resolve systemic challenges: Leverage insights to uncover operational inefficiencies and spearhead initiatives that drive scalability and resilience.

- Design and implement high-impact solutions: Recommend and oversee advanced methods, tools, and procedures that deliver measurable performance improvements.

- Track learnings and best practices to design to our standard operating procedures

- Lead transformational projects: Drive strategic warehouse initiatives, such as mechanization and automation, ensuring alignment with long-term business objectives.

- Influence technology evolution: Partner with product teams to shape the design and deployment of WMS Atlas, ensuring it meets the dynamic needs of a world-class logistics operation.

- Build and nurture strategic partnerships: Establish and maintain high-value relationships with key warehouse stakeholders to foster alignment and collaboration.

- Be the bridge between strategy and execution: Act as a trusted advisor to Growth and Customer Success teams, providing expert guidance on warehouse operations to support commercial objectives.

- Take ownership of strategic merchant and prospect visits to drive business growth.

- Drive productivity and efficiency within warehouse operations, aligning output with strategic business goals.

- Oversee workforce planning to ensure optimal resource allocation in fast-paced, dynamic environments.

- Analyze and challenge warehouse cost structures, ensuring maximum value and accountability from partners.