Experience Led Growth Consultant
Chattermill
Experience Led Growth Consultant
🌍 Europe (Remote or Hybrid, it’s up to you!)
💰 £70,000 - £90,000 base pa (dependent on experience)
Our Perks
❤️ Monthly Health & Wellness budget, increasing with length of service
📚 Annual Learning and Development budget
🤸🏽♂️ Flexible working in a choice-first environment - we trust the way you want to work
🏢 WFH Equipment (let us know what you need, and we’ll get it for you!)
🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service
🎂 Your birthday off
🤒 Paid sick leave
🍼 Enhanced Family Leave - (UK Only)
⚕️ Optional healthcare plan
📈 The ability to share in the company’s success through options
🍿 Perks including discounts on cinema tickets, utilities and more
🎉 Annual Chattermill summits plus regular socials throughout the year
🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace
🦸♀️ The Role 🦸♀️
As a Experience Led Growth Consultant at Chattermill in our Insights & Strategy team, you’ll work closely with our Co-Founder and external partners to drive transformational experience-led growth for our users. This is a new role to our team as we find increasing demand for experience-led growth services for new and existing users.
👉 What you'll be doing:
- Drive transformational experience-led growth results: collaborate with the wider team to delivery impactful solutions for our clients, finding measurable improvements for their business
- Identifying expansion opportunities: analyse customer data to identify accounts with high potential for XLG updates. Partner with our Commercial teams to develop compelling proposals for expanded services
- Proactive churn prevention: conduct Use Case Health Assessments to identify potential risks early and implement strategies to prevent churn
- Experience Led Growth Subject Matter Expert
- Develop Use Case architecture | mapping the flow of relevant data for our users
- Deploy XLG Use Cases | assisting design of new surveys, dashboard creation and workflows for successful delivery
- Upskills Users | creation and delivery of material to educate our clients
- Impact Measurement & Communication | develop methods measuring the tangible benefits XLG delivers to our users
- Internal Upskilling | champion the XLG approach to our team
🧰 What you’ll need:
- Proven experience in project management methodologies
- Proven experience in building strong relationships with clients
- Exceptional communication and collaboration skills
- Strong data analysis skills with the ability to translate insights into actionable recommendations
- Experience in designing and implementing process architecture
- Proven track record of successfully embedding software solutions
- Experience in facilitating engaging workshops and training session
✨ Who we are
Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies. When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it. Today, our Unified Customer Intelligence platform is used by the world’s best-loved customer-centric companies, including Uber, HelloFresh, Wise, and more, all of whom can now see and act on their customer reality.
Our Mission & Vision
- Our mission is to empower teams to see their customer reality
- Our vision is to analyse over a billion pieces of customer feedback by 2027
🔎 Our Hiring Process
- Let’s introduce ourselves – you’ll have an introductory call with our People & Talent team - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.
- Get to know your would-be team – you’ll have a call with your would-be manager, Dmitry Isupov, to learn more about the role and show off your experience.
- Show us what you are made of – you’ll complete a technical task, which you’ll then run through on a call with the team
- How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth
💖 Our Values
- We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
- We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
- We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
- We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
- We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal recklessly.
- We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!
🌈 Diversity & Inclusion 🌈
We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business in 2023 and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!
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