Senior Product Manager

🌍 Europe (Remote or Hybrid, it’s up to you!)

💰 £75,000 - £85,000 base pa (dependent on experience)

Our Perks

❤️ Monthly Health & Wellness budget, increasing with length of service

📚 Annual Learning and Development budget

🤸🏽‍♂️ Flexible working in a choice-first environment - we trust the way you want to work

🏢 WFH Equipment (let us know what you need, and we’ll get it for you!)

🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service

🎂 Your birthday off

🤒 Paid sick leave

🍼 Enhanced Family Leave - (UK Only)

⚕️ Optional healthcare plan

📈 The ability to share in the company’s success through options

🍿 Perks including discounts on cinema tickets, utilities and more

🎉 Annual Chattermill summits plus regular socials throughout the year

🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace

🦸‍♀️ The Role 🦸‍♀️

Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh etc. put their customers at the center of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyzes explicit and implicit feedback to enable our customers to identify what they should do next.

We're now looking for a talented Senior Product Manager to join the team!

👉 What you'll be doing:

You will be tackling a number of challenges that will help ensure that everyone within our customers uses feedback to inform their decisions. This means you will:

• Focus on users. Be the voice of our customers, partners and internal users. Ensure that the whole understands who they are and what they truly need.
• Maximize impact. Lead the discovery, prioritization, design, development and delivery of new ways of meeting or exceeding external and internal users’ needs. Combine large transformative initiatives and low-hanging fruits.
• Get stuff done. Work across design and engineering to establish a track record of delivery on the roadmap you own based on user research, data and market needs.
• Enable the team. Make sure the entire company understands what your teams are working on, why, and how to best leverage it as part of their activities.
• Continuously improve. Work with the team to continuously improve ways for us to build successful products.identify ways we can improve.

🧰 What you’ll need:

• Product management experience. A proven track record (ideally 4+ years) of delivering enterprise SaaS products to market within a fast-paced, agile environment.
• Technical and design proficiency. Experience understanding what it takes to build complex, UX-heavy features that span across engineering and data science.
• Solid communication. The ability to think and communicate clearly: to understand people and their needs, to work effectively in teams, and to create impactful work.
• Resourceful. Demonstrated ability to take initiatives and good use of lateral thinking, adaptability, curiosity and problem solving skills.
• Collaborative mindset. A habit of starting by nailing down customer challenges first. Proven expertise to explore the problem space and solutions with partnering teams.

✨ Who we are

Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies. When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it. Today, our Unified Customer Intelligence platform is used by the world’s best-loved customer-centric companies, including Uber, HelloFresh, Wise, and more, all of whom can now see and act on their customer reality.

Our Mission & Vision

• Our mission is to empower teams to see their customer reality
• Our vision is to analyse over a billion pieces of customer feedback by 2027

🔎 Our Hiring Process

1. Let’s introduce ourselves – you’ll have an introductory call with our People & Talent team - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.
2. Get to know your would-be manager – you’ll have a call with Vincent Dollet, our VP Product, to learn more about the role and show off your experience. You'll give a short presentation of something you've shipped recently and have a feedback session.
3. Get to know your would-be team – You'll meet people you'll be working closely with from Product Design and Engineering.
4. How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth

💖 Our Values

• We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
• We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
• We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
• We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
• We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.
• We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!

🌈 Diversity & Inclusion 🌈

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business in 2023 and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!

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