Associate Product Marketing Manager

🌍 UK/Europe (Remote or Hybrid, it’s up to you!)

💰 £40,000 - £45,000 base pa (dependent on experience)

Our Perks

❤️ Monthly Health & Wellness budget, increasing with length of service

📚 Annual Learning and Development budget, increasing with length of service

🤸🏽‍♂️ Flexible working in a choice-first environment - we trust the way you want to work!

🖥️ Work From Home Allowance

🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service

🎂 Your birthday off

🍼 Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave

⚕️ Optional Healthcare Plan

🛟 Life & income protection (Location dependent)

🤝 Employee Assistance Programme (UK Only)

📈 The opportunity to share in the company’s success through options

🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace

🦸‍♀️ The Role 🦸‍♀️

Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next.

We're now looking for a talented Associate Product Marketing Manager to join the team to execute our product marketing initiatives and drive day-to-day marketing operations.

👉 What you'll be doing:

You'll be responsible for bringing our products to market through tactical execution of launches, creating compelling marketing materials, producing engaging video content, and ensuring our GTM team has everything they need to succeed. This role is perfect for someone who loves getting into the details, making things happen, and being exposed to lots of different teams. You'll be involved in:

Product Launch Execution

• Manage end-to-end execution of product launches, from coordinating timelines to ensuring all deliverables are ready on schedule

• Write compelling product descriptions, feature announcements, and benefit-focused copy for various channels

• Create customer-facing FAQs and feature adoption guides

• Execute multi-channel marketing campaigns across email, web, social media

• Track and report on campaign performance metrics and ROI

Sales & Marketing Collateral Development

• Create product sheets, one-pagers, presentation decks, and case studies

• Maintain a centralized library of up-to-date marketing assets

• Support sales and customer success teams with educational content and materials

Video Production & Content Creation

• Plan, script, and storyboard product demo videos, feature walkthroughs, and educational content

• Handle video production from filming through post-production editing, including coordination with external contractors

• Edit and optimize videos for different platforms (website, social media, YouTube)

Competitive Intelligence

• Monitor competitor product releases, feature updates, and marketing campaigns

• Create and refresh competitive battlecards and comparisons

• Share insights through regular competitive updates and conduct training sessions for internal teams

Customer Communications & Education

• Manage all customer-facing email communications including product updates, onboarding sequences, and newsletters

• Create and maintain in-app messaging for feature announcements and user guidance

• Develop educational content for the CX Intelligence Academy

• Coordinate and execute product webinars from promotion through follow-up

🧰 What you’ll need:

• Experience in a B2B SaaS startup environment

• Proven experience executing product launches

• Strong writing abilities and proven experience creating marketing collateral

• Video editing skills and experience

• Detail-oriented with excellent project management and organizational skills

• Ability to manage multiple projects simultaneously

• Experience with marketing technology platforms such as HubSpot

• Enthusiasm for learning and adopting new AI and agentic tools

• A detail-oriented mind with excellent project management and organisational skills

• The ability to prioritise and manage multiple projects simultaneously

🔎 Our Hiring Process

1. Let’s introduce ourselves – you’ll complete an introductory asynchronous interview - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step.

2. Get to know your would-be manager – you’ll have a call with Natalia, our Head of Product Marketing, to learn more about the role and show off your experience.

3. Show us what you're made of and get to know your would-be team – You'll complete a take home task and meet people you'll be working closely with from the Marketing department.

4. How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth.

💖 Our Values

• We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.

• We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.

• We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.

• We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.

• We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.

• We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!

🌈 Diversity & Inclusion 🌈

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!

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