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Business Development Representative NL (BDR) - Benelux



Sales & Business Development
Posted on Saturday, September 2, 2023

Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, Our vision is to make commerce better for everyone - for merchants and customers. We want to help everyone deliver more human and personal customer experiences every day.

Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale..

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin and Jules. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.

In our energetic Revenue team, we have experts who are dedicated to maximizing the value of our products, and our loyal customer base, targeting new logos and services for our customers, while also driving revenue growth for our company. Our cutting-edge product ensures customer satisfaction and zero churns. The revenue team contains sales, sales operations & marketing teams to identify new opportunities and ensure that our customers are receiving the best possible value from our offerings. You'll be the ultimate escalation point. Ready to make a significant impact? Apply now!


In this role, you will be responsible for:

  • Pioneer the Benelux market working in pair with a senior sales executive, defining together the prospect targets and strategy to develop the pipeline.

  • Share market, competition and messaging insights with the VP of Sales and Management Team

  • Develop our outbound lead generation and communicate our value proposition to the C-Suite and Senior Directors at the biggest retailers in Benelux.

  • Generate interest within our target account list, qualify leads and turn them into active opportunities for the Enterprise Sales Team.

  • Organise and run the first prospecting meeting within the account to ensure top notch qualification.

  • Qualify prospects and projects using the SPIN and Challenger Sales methodologies to determine the potential of a project (Budget Authority Need Timeframe),

  • Work with Marketing to qualify inbound leads.

  • Maintain our CRM system (Hubspot), executing multi-touch campaigns.

Desired Education & Experience

  • 3 to 5 years of experience in software sales including at least 1 year in SaaS solutions

  • Knowledge of the retail industry is a plus

  • Knowledge of SPIN and challenger sales is a plus

Other requirements

  • Flexibility and understanding of the culture of a fast-paced, commercially-oriented tech company

  • Very responsive and service oriented attitude, used to working in an international environment, motivated by action

  • Ability to create and maintain strong working relationships

  • Collaborative team player combined with the ability to work independently

  • Practical sense and intelligence of the customer relationship

  • Willingness to make a difference, driven by our social impact in the retail world

  • A good level of French will allow you to benefit from the international development of the company

  • Dutch native speaker, English proficiency

What Goodays offers you

  • A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

  • A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with

  • Fun and challenging working environment with significant opportunities for career growth and development

  • An international environment

  • Attractive salary package including excellent pension, health insurance and life insurance

  • Open and inclusive working environment including flexible hours and parent-friendly options