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Customer Success - Account Manager (Hybrid/Remote)

Cube RM

Cube RM

This job is no longer accepting applications

See open jobs at Cube RM.
Customer Service, Sales & Business Development
Athens, Greece
Posted on Friday, December 8, 2023

Cube RM is the leading global Tender Software, AI & Data company, empowering Life Sciences organizations to find more business opportunities and build market intelligence. Our platforms use the latest AI & NLP technology to capture key tender market data globally and transform it into actionable market intelligence, coupled with seamless software automation & industry expertise to increase tender processes efficiency.

Join us at the forefront of Life Sciences technology as a Customer Success/Account Manager. In this pivotal role, you'll cultivate and maintain robust relationships with our international clientele, serving as the primary liaison for inquiries and collaborations across departments. Leveraging your technical skills and customer-centric approach, you'll identify and avert risks and drive contract negotiations. Your ability to spot upselling opportunities will contribute to company’s goals. If you possess 2-4 years of related experience, a passion for technological innovation, and a keen eye for customer satisfaction, join our dynamic team in driving transformative growth in the Life Sciences industry!

Responsibilities

  • Build and maintain strong relationships with company’s international customers portfolio.
  • Serve as the primary point of contact for customer inquiries and escalations.
  • Collaborate with cross functional teams (Customer Support, Commercial, Product, QA) to ensure seamless customer interactions.
  • Assist customers with optimizing the use of our software solutions to meet their business objectives.
  • Identify potential risks on time and eliminate customer churn.
  • Negotiate contracts, renewals and agreements with existing customers.
  • Spot and capitalize on upselling opportunities.
  • Develop and execute strategic customer success plans aligned with business goals.
  • Demonstrate company’s products and lead the customers’ onboarding process.
  • Manage customer contracts and oversee commercial agreements and renewals.
  • Highly organized, Self-driven and proactive nature.
  • Exceptional ability to communicate and build long-lasting relationships with customers.
  • Very knowledgeable of customer success processes.
  • Trust, Accountability, Credibility and Active listening should be at the core of your DNA.
  • Strong customer-centric approach with a focus on customer satisfaction and retention.
  • Ability to adapt to changes and work in a fast-paced and dynamic environment.
  • 2-4 years of experience in customer success, presales, account management, support or another related role.
  • Strong understanding and pure curiosity for software products, technologies, and industry trends.
  • Experience in negotiating contracts, renewals, and upsell opportunities.
  • Excellent verbal and written english communication skills.
  • Bachelor’s degree in Business Administration, Marketing, STEM or related subject.
  • Familiarity with Salesforce and/or PowerBI is desirable.
  • MSc degree on a related subject will be considered as a plus.
  • Proven experience in Life Sciences will be counted as an advantage.
  • Receive a competitive compensation based on your experience and benefits' package (e.g. e-card for eat, Medical - Life Insurance)
  • Enjoy several "work-office" perks, at a friendly working environment (e.g. Advanced work/IT equipment, Welcome package, Wellness offerings)
  • Have a flexible work schedule (Hybrid: working remotely and/or in the office)- Fully remote applications will also be considered.
  • Receive training and support, so you'll never feel left on your own (e.g. e-training options and subsidized certifications)
  • Gain exposure to cutting-edge technologies and software/product development methodologies
  • Be part of several tech communities, as we support/participate into several meet-ups, both local and international
  • Gain exposure to an international environment of leading multinational companies, in a variety of industries
  • Have the opportunity to learn and grow within a dynamic, fast developing company

This job is no longer accepting applications

See open jobs at Cube RM.