DigitalGenius

digitalgenius.com

DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. This is the practical application of AI that delivers the concrete ROI you’ve been waiting for. The DigitalGenius mission is simple: they aim to transform the customer service function, and to make the lives of both agents and customers easier, while helping businesses reduce their costs. Their platform integrates with your existing CRM, and allows for fast, effective end-to-end resolution of customer inquiries through deep learning and open APIs. It's already reducing costs and boosting customer satisfaction scores in contact centers worldwide.