🎯 What You’ll Do

1. Technical Enablement & Solution Design

• Partner with the Sales team during pre-sales to assess feasibility and design tailored solutions.

• Map each customer’s infrastructure (databases, APIs, auth systems, cloud stack) to Forest Admin’s best practices.

• Build and present proofs of concept (PoCs) and demo projects that showcase technical and business value.

• Define secure, scalable architectures for new customer onboarding and expansions.

2. Onboarding & Implementation

• Lead the technical setup, configuration, and integration during onboarding.

• Guide customers through Product and Technical implementation (database/API connections, authentication setup, permission modeling, feature, etc.).

• Train developer and ops teams on Forest Admin best practices.

• Collaborate with the Head of CS & Support and the Customer Success Engineer for a smooth handoff into adoption cycles.

3. Level 2 Technical Support

• Act as the final technical escalation point before Engineering.

• Troubleshoot complex issues involving infrastructure, data models, or integrations.

• Resolve at least 80% of escalated tickets independently.

• Document solutions and root causes in internal knowledge bases.

4. Product Feedback & Field Insights

• Collect structured technical feedback from customers and onboarding experiences.

• Identify recurring requests, integration pain points, and scalability patterns.

• Deliver monthly technical insights to Product and CX leadership.

• Participate in roadmap discussions and release validations.

5. Documentation & Enablement

• Own and maintain technical documentation, integration guides, and demo assets.

• Keep internal and public docs up-to-date with every release.

• Standardize implementation playbooks for reuse.

• Train Sales, CS, and Marketing teams on new technical concepts.

6. Internal Collaboration & Continuous Improvement

• Work with the internal Operations squad to automate repetitive workflows and improve technical efficiency.

• Maintain reusable demo environments for Sales and CS.

• Participate in post-mortems and internal learning loops.

🔎 What We’re Looking For

• 3–6 years in a customer-facing technical role (FDE, Solutions Engineer, Implementation Engineer, Developer Advocate, or Technical Consultant).

• Experience in a B2B SaaS startup serving technical audiences.

• Strong engineering academic background.

• Proficient in at least one modern backend or full-stack language (Node.js, Ruby, etc.).

• Comfortable integrating APIs, databases, and authentication systems.

• Proven customer facing communication and presentation skills — in English.

• Track record delivering high-impact demos, proofs of concept, and onboarding experiences that drive adoption.

• Interest or hands-on experience with AI-assisted development tools such as Claude Code.

🚀 Why Join Us

• Work at the intersection of tech, product, and customer impact.

• Collaborate with a highly technical team solving complex and meaningful problems.

• Contribute directly to a product used by thousands of developers and teams worldwide.

• Strong company culture built around autonomy and learning.

• Interview with our VP Product

• Interview with our CTO

• Case study followed by debrief interview with Team

• Ref checks & offer communication