The SaaS Technical Support Specialist is the single technical point of contact for a Lendio’s SaaS products. The SaaS Technical Support Specialist is part of the SaaS Support & Implementation team and ultimately reports to the SaaS Solutions & Implementations Manager. This person utilizes SaaS implementation processes / assets to support set up and integration with Lendio’s SaaS products and Lendio’s API. This person monitors usage and systems status with respect to clients to ensure everything is operating within acceptable parameters. The SaaS Technical Support Specialist interacts regularly with the Custom Success Team and product team to report / manage issue resolution and is the single point of contact with the client in the management and resolution of any technical issues.

What you will own

• Be the expert in Lendio’s SaaS products & the Lendio API (all use cases)

• Work with lenders / partners tech teams to resolve integration issues

• Research and resolve (or coordinate resolution of) issues discovered / reported

• Record, monitor, update and report on issues

• Test and monitor API connections in general and by client

• Coordinate with product/dev to stay up to date on upgrades / roadmap

• Identify and validate bugs and other defects

• Report issues to product/dev

• Coordinate resolution of issues

• Communicate with clients (as needed)

• Contribute to documentation

Systems / Technologies

• Lendio APIs - Lender, Partner/Affiliate, Embedded

• Spotlight/Postman/ReadMe

• TablesPlus/DB GUI

• Snowflake

• Metabase

• Zendesk

• Jira

• Asana

• Laravel Nova

• Lender / Partner Portal

• API Github repo

Performance

• Number/Complexity of API integrations

• Quality of integrations (health, performance, feedback)

• On-time integration deliveries

• Time to issue resolution

• Number + severity of resolved issues

• Reopened issues

• 360 reviews

What you need to be successful

• Affable personality

• Keen / efficient problem solving skills

• Project management acumen

• Communication skills (technical/soft, written/verbal)

• SQL skills

• Can read application code (PHP/Laravel)

• 2+ years of proven experience troubleshooting API integrations, diagnosing system issues, and collaborating with developers to deliver effective solutions.

• BS of Computer Science preferred, but not required.

Reporting Structure

• Reports to the SaaS Support & Implementation Manager

• Part of the SaaS Support & Implementation team

Works with

• Lenders and partners (targeting tech teams)

• Product management / development

• Lender / partner relationship management teams

Compensation

• $70k starting annual salary

• Full time benefits

Pay Range:

Benefits

• Be part of a high-performing, collaborative team, and have fun at work each day

• Competitive pay

• A full suite of traditional benefits

• Untracked PTO (Paid Time-off)

• 401(k) with company match

• Company-contributed HSA

• Onsite gym and standing desks

• Wellness program

• Discounted cellular plans

• Company-contributed travel benefit

Get to know Lendio:

Lendio is the nation’s leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations.

Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives—an employee-contribution and employer-matching fund, in partnership with KIVA–provides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund.

Lendio is an equal opportunity employer committed to diversity and inclusion. We welcome anyone who wants to help small businesses survive and thrive and aligns with our core values, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.