We are seeking a Collections Team Lead who is both a skilled individual contributor in collections and an inspiring leader for a team of collection agents. This role is critical to ensuring the efficiency, compliance, and success of our collections efforts, both internally and with third-party partners. The ideal candidate will bring exceptional organizational, leadership, and data-driven problem-solving skills to optimize collections performance.

What you will own:

• Lead and Mentor the Collections Team:

  • Provide guidance, training, and mentorship to collection agents to ensure best practices are followed.

  • Hold team members accountable to performance metrics and implement strategies to help them achieve their goals.

  • Foster a collaborative and results-oriented team environment.

• Process Optimization:

  • Design and implement streamlined workflows to enhance operational effectiveness.

  • Evaluate and improve internal and third-party collection processes to increase efficiency and success rates.

• Vendor Management:

  • Act as a primary liaison with third-party partners.

  • Maintain a firm yet professional approach to vendor management, ensuring partners deliver favorable resolutions for Lendio and maintain compliance with agreed-upon terms.

• Collections Expertise:

  • Oversee and participate in collections activities, including complex cases, ensuring adherence to legal regulations and ethical standards.

  • Develop and refine collection strategies tailored to various customer scenarios and risks.

• ERC (Employee Retention Credit) Experience (Preferred, but not required):

  • Leverage experience with ERC processes to ensure proper handling and collections related to these cases.

  • Stay updated on ERC-specific announcements and regulations and integrate them into collections workflows.

• Data Analysis and Reporting:

  • Use data skills (e.g., Excel, Google Sheets) to track, analyze, and report on collection metrics and team performance.

  • Provide actionable insights and recommendations to improve outcomes and meet KPIs.

What you need to be successful:

• Proven collection experience, including understanding collection strategies, regulations, and legalities.

• Experience managing or leading a team, preferably in a collections environment.

• Strong knowledge of Employee Retention Credit (ERC) processes and related collections (preferred, but not required).

• Vendor management experience, with a focus on achieving mutually beneficial outcomes.

• Proficiency in Excel and other data tools for analysis and reporting.

• Process-oriented mindset with a proven ability to identify inefficiencies and implement improvements.

• Excellent communication, negotiation, and problem-solving skills.

Pay Range:

Benefits

• Be part of a high-performing, collaborative team, and have fun at work each day

• Competitive pay

• A full suite of traditional benefits

• Untracked PTO (Paid Time-off)

• 401(k) with company match

• Company-contributed HSA

• Onsite gym and standing desks

• Wellness program

• Discounted cellular plans

• Company-contributed travel benefit

Get to know Lendio:

Lendio is the nation’s leading small business financial solutions provider, with a mission to help small businesses survive and thrive. With its diverse network of lenders, Lendio enables small business owners to apply for multiple business financing options with a single application. In addition to creating access to small business capital, Lendio offers time-saving financial SaaS products that are designed to streamline business operations.

Lendio is a mission-driven organization striving to provide equal access to capital to underserved communities and America’s smallest businesses. For every new marketplace loan Lendio facilitates, Lendio Gives—an employee-contribution and employer-matching fund, in partnership with KIVA–provides a microloan to low-income entrepreneurs around the world, continuously re-investing the fund.

Lendio is an equal opportunity employer committed to diversity and inclusion. We welcome anyone who wants to help small businesses survive and thrive and aligns with our core values, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.