About MightyCall

MightyCall provides a flexible, cloud-based call center solution built for small and mid-sized businesses. Our customers are our top priority, and our friendly, customer-first approach is what sets us apart.

Role Description

As a Customer Support Specialist, you'll be part of our amazing Support team, working from home and helping deliver a top-notch experience to MightyCall users. Day to day, you'll connect with customers, guide them through our products, and make sure any issues they run into are resolved quickly and smoothly. You don't need to be a technical expert, but you should be comfortable understanding technical issues, recognizing their impact on the service, and explaining them clearly to customers.

Responsibilities

• Serve as the first point of contact for customers, ensuring a professional and responsive experience.
• Communicate through multiple channels (email, live chat, and phone) to deliver prompt support and regular updates.
• Host onboarding sessions for new customers and assist them with the initial setup.
• Answer and make calls on our dedicated business line, providing real-time assistance as needed.
• Take initiative by identifying potential issues early and resolving them before they escalate.
• Monitor and report customer trends to help identify opportunities for process and product improvements.

Requirements

• BA/BS degree or equivalent professional experience.
• Fluent spoken and written English (B2–C1 level) is a must.
• Ability to perform well under pressure and stay calm in stressful situations.
• Ability to work independently with minimal supervision and learn quickly.
• Strong punctuality, attention to detail, and multitasking skills.
• Great customer service skills, with empathy and a customer-first mindset.

Your application will have priority if you have:

• Previous experience in customer or technical support, ideally within the VoIP or SaaS industry.
• Experience communicating with customers in the USA or Canada (a strong plus).

Conditions

• Full-time remote position (40 hours per week); weekend shifts are available.
• Competitive compensation in USD.
• Supportive and competent team to learn and grow with.
• Opportunities for professional development and career advancement.

Selected candidates will be invited to complete a short test assignment.

MightyCall is an equal opportunity employer. All applicants will be considered for employment regardless of their religion, gender, age, sexual orientation, gender identity or national origin.