n8n is a low-code platform for workflow automation and AI app integration, designed for technical users. It simplifies connecting to any app or API and enables the incorporation of AI into business processes. n8n is Source Code Available and has a passionate and engaged community of builders!

We were founded end of 2019 and currently:

🧑‍🤝‍🧑 We’re a diverse team of + 60 talented people
🚀 Our annual recurring revenue is growing 5x year-over-year
⭐️ With +44k GitHub stars, we are in the top 0.0001% most popular projects on Github
🌱 We now count a total of $20m in funding: we were Sequoia's first seed investment in Germany, and most recently secured a Series A extension (February 2024)

⚠️ If you're looking for a role to start ASAP, feel free to apply but there might be some delays in our follow-up and the hiring process, as the role is not yet fully open.

🎯 Your main goal will be to ensure our customers are empowered to succeed with n8n, driving higher NRR and ARR, reducing churn, and fostering long-term customer relationships.

To achieve this, here are your responsibilities:

1- Onboard new mid-market enterprise customers (40%)

💡 Lead onboarding sessions to ensure customers can build workflows and integrate n8n into their business smoothly
🎯 Run product demos and guide customers through the first 3 months, setting them up for success
📊 Set up and run QBRs (Quarterly Business Reviews) to align on customer goals and progress

2- Manage customer retention and upsell opportunities (30%)

🤝 Build strong, trusted relationships with customers to prevent churn and contractions
🔄 Work closely with Sales to identify and pursue expansion and upsell opportunities
📈 Proactively manage renewals, partnering with Account Executives (AEs) to secure customer satisfaction and continued growth

3- Be the customer’s advocate internally (10%)

🎤 Relay customer feedback to Product and Engineering to enhance the platform and fix pain points
🔄 Collaborate with Support and Solutions Engineers to resolve technical issues, ensuring customers always feel supported
🌍 Represent customers in internal meetings, ensuring their needs are top of mind

4- Improve Customer Success processes (20%)

🛠️ Suggest and implement improvements to CS workflows and tooling
📊 Use data to track key metrics, analyze customer behavior, and provide insights to improve retention and engagement
🤖 Leverage automation to streamline processes and enhance customer experience