About us:

OfficeRnD has one mission - making flexible and hybrid working a norm rather than an option! We started building our SaaS platform back in 2015 to support the future of work. We believe that having freedom and flexibility is the way to provide better workspace experience. And that’s what enables us to develop products that matter - for our customers and for the world.

The company has offices in Bulgaria, USA, UK, Australia, and our teammates are the ones getting us to the top in our market niche.

About the role:

Are you interested in helping customers get the most out of their software? We’re looking for someone organized, curious, and eager to learn, who enjoys helping others and sharing knowledge. This is a great opportunity to start your career in Customer Success and grow into a world-class SaaS professional. Join our friendly, driven team, and help us create onboarding experiences that customers love.

What you’ll do:

• Support customers through their onboarding journey, helping them get set up and comfortable using our product.
• Deliver clear and friendly guidance to help customers succeed.
• Build positive relationships with customers and assist them with questions or challenges.
• Assist with product demos and training sessions.
• Track onboarding progress and follow up to ensure customers are happy.
• Work closely with the team to make sure every customer has a smooth experience.
  
  

What you need to succeed:

• Eagerness to learn new software and systems quickly.
• Clear, confident communication skills - both written and verbal.
• Ability to listen and understand customer needs.
• Comfort presenting and guiding others.
• Able to keep track of tasks and follow instructions to complete them.
• Good knowledge of spreadsheets.
• Curious and eager to ask questions when you’re unsure.
• Ready to work closely with the team and support them as needed.
• Fluency in English.
  

Nice-to-Have Skills:

• Some experience with SaaS platforms or digital tools.
• Familiarity with customer support tools (e.g., Zendesk, Intercom, etc.).
• Interest in coworking/flexible workspace operations is a bonus.

What we offer in return is the opportunity to join a talented team and also enjoy:

• Premium health insurance incl. dental.
• 25 days off a year.
• 1 additional day off for your birthday.
• 3 days off for volunteering.
• Full remuneration of your first 3 days of sick leave.
• A combination of remote and on-site (a minimum of 40% of the monthly working time).
• A fantastic work-hard/play-hard start-up environment - we have numerous social events and team outings.
• Take part in many sports activities and enjoy a co-funded MultiSport card.