Join the teams that are changing the world.

Product Director, Payment Experiences



London, UK
Posted on Friday, June 28, 2024
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
The Payment Experiences Team is a team dedicated to enhancing the customer journey through innovative payment journeys. This team is at the heart of our commitment to providing a smooth, secure, and satisfying payment experience for every customer. Here’s what the team focuses on:
Innovation: Continuously exploring new technologies to make payments faster, easier, and more reliable.
Security: Ensuring that every transaction is protected with the latest in cybersecurity measures.
User Experience: Designing a payment interface that is intuitive and hassle-free, making every interaction a positive one.
With a proactive approach and a customer-centric mindset, the Payment Experiences Team works tirelessly to ensure that every payment is a testament to our brand’s promise of excellence.
As a Director of Product for Payment Experiences, you will be responsible for leading the vision, strategy, and execution of our payment experiences. You will work closely with cross-functional teams to ensure that product development aligns with business strategy and meets customer needs. Your role will be pivotal in driving product innovation, overseeing the product lifecycle, and ensuring the financial success of the product line.

A day in the life...

  • Vision and Strategy: Establishing the long-term vision and strategic direction for payment experience, ensuring they align with the company’s goals and customer needs.
  • Market Research: Conducting thorough market research to identify trends, customer demands, and competitive landscape to drive innovation and inform product development.
  • Product Planning: Defining the product roadmap and setting clear milestones for development, launch, and iteration phases.
  • Cross-Functional Leadership: Leading cross-functional teams, including engineering, design, and marketing, to bring products to market successfully.
  • Performance Monitoring: Tracking product performance using key metrics, analysing data, and making informed decisions to enhance product value.
  • Customer Advocacy: Ensuring that customer feedback is integrated into product development to create user-centric payment solutions.
  • Innovation Management: Encouraging innovation within the product team to keep the payment experiences fresh, relevant, and ahead of the curve.
  • Team Development: Building and nurturing a high-performing product team, fostering a culture of excellence and continuous improvement.

About you...

  • Leadership Excellence: As a seasoned Product leader, you will bring a wealth of experience in steering large, cross-functional teams. Your leadership is characterised by a robust ability to synchronise diverse departmental efforts, ensuring that collaboration translates into innovation and excellence in product development.
  • Customer-Centric Vision: At the heart of our product strategy lies a profound customer obsession. You prioritise customers above all, dedicating yourself to understanding their needs and experiences. This unwavering commitment ensures that every product decision you makeis with the user in mind.
  • Analytical Acumen: You will have excellent analytical skills. With a proven track record of leveraging data to inform strategic decisions, especially when it comes to Fraud. You embody the essence of a data-driven leader. Your expertiseensures that every product initiative is backed by solid evidence and thorough analysis.
  • Designing Excellence in Payments: You will have strong history of designing sleek, seamless and innovative payment experiences within a B2C environment. Your expertise ensures that every payment interaction is an intuitive journey for the user, from start to finish
Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.