Senior People Operations Coordinator
Zopa
People & HR, Operations
London, UK
Posted on Oct 22, 2024
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
As our Senior People Operations Coordinator, you will report directly to the People Operations Manager and play a crucial role in supporting our People Operations team to ensure smooth HR operations as we continue to scale. You will assist in delivering a highly engaging employee experience, ensure compliance, and reflect our company mission and values.
A day in the life:
- Assist in designing and implementing Policies: Support the People Operations Manager in creating people policies and processes that ensure compliance and deliver a highly engaging employee experience. Help update these to reflect changes in the legal and regulatory landscape.
- Aid with administering People systems, ensuring data integrity for reporting and insights. Contribute to the implementation of new HRIS and other technologies.
- Handle employee administration tasks, reducing manual processes with automation and AI. Manage employee records and ensure data accuracy.
- Manage and respond to employee inquiries and tickets, providing high-quality responses, and helping enhance our knowledge base to promote increased self-service options for Zopians.
- Act as a point of contact for people operations issues, resolving them promptly and effectively and escalating when necessary.
- Maintain the People Team knowledge base and work closely with Internal Comms to deliver a self-service People Team portal for Zopians.
- Assist with the SMCR governance and risk management process for the People function, including regular reporting.
- Own and execute HR controls to mitigate risk, ensuring compliance with internal policies and external regulations. Monitor and report on the effectiveness of HR controls.
- Work closely with the broader People, Finance, and Legal Teams to assist with new initiatives through technology and People operations.
- Identify opportunities to improve service delivery efficiency without compromising quality.
- Bring fresh ideas and best practices to enhance our team performance.
About you:
- Demonstrable experience in HR coordination or administration in a scaling Technology or Financial Services-led business.
- Strong organisational and administrative skills, with attention to detail.
- Analytical mindset with experience using data.
- Good understanding of UK employment law and compliance.
- High EQ, integrity, and an inclusive approach to working with others.
- Ability to generate practical and, at times, creative solutions to new situations and problems.
- Excellent communication and interpersonal skills.
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Flexible working? Yes please!
At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.
Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.