Community Manager 3 Month FTC
Zopa
Marketing & Communications
London, UK
Posted on May 30, 2025
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
About the Role
We’re looking for a sharp, curious and proactive Community Manager to help us deepen engagement with current and future Zopa customers across social media and key online communities.
This is more than just a scheduling and replies role. You’ll be the voice of Zopa across our social channels and in key forums like MoneySavingExpert, Reddit and Mumsnet — places where people are actively looking for financial tips, product feedback, and trustworthy guidance. You’ll work closely with our social and content team to make sure we’re not only present, but valuable and memorable.
We don’t expect decades of experience — but you’ll need to have done this before. You’ve managed a brand’s social presence, responded to real customers, and know what it takes to grow and nurture an online community with care and creativity.
What you will be doing
- Community engagement: Respond to comments and DMs across platforms including Instagram, Facebook, TikTok, and Threads in a timely, helpful and brand-aligned way.
- Forum presence: Monitor and participate in relevant discussions on sites like MSE, Reddit, Mumsnet and other finance-adjacent forums — acting as a helpful, trustworthy voice for Zopa.
- Managing app reviews (iOS and Android): Responding thoughtfully to negative feedback and celebrating positive reviews to help protect and build brand trust.
- Content collaboration: Help shape our editorial calendar by feeding in questions, themes and insights you’re seeing in the community.
- Proactive participation: Identify opportunities for Zopa to join personal finance conversations or offer timely advice across social and forums.
- Engage with personal finance opinion formers: Identify opportunities to re-share or engage with content created by personal finance content creators
- Content curation: Surface and share high-quality third-party content that’s valuable to our audience; from money-saving tips to financial wellbeing insights, helping Zopa stay relevant, helpful, and part of the wider conversation.
- Reporting: Spot emerging themes, questions, and concerns — and share back insights with the broader team to help inform our comms, product, and customer service.
- Customer care triage: Flag and route any sensitive or complex questions to the relevant internal teams, with clear context and tone guidance
About you
- You’ve worked in a social or community manager role before — either in-house or at an agency
- You write with clarity, warmth, and personality
- You’re already familiar with forums like MSE or Reddit, and comfortable joining conversations there in a professional capacity
- You’re curious about people — how they talk, what they need, and what gets them to trust and engage
- You’re highly organised and thrive in fast-paced environments
- You’ve got a basic handle on tools like Sprout, Hootsuite or similar, and you’re confident with TikTok’s in-app editing tools (or excited to learn)
- You love contributing ideas to make things better — whether that’s a tweet, a process, or a way of handling a tricky question
Bonus Points If You Have
- Experience working in personal finance, fintech, or regulated industries
- A working knowledge of tone of voice guidelines and brand guardianship
- Comfort attending live events or capturing content IRL
- Awareness of accessibility best practices in social content
#LI-JH1
We're on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.