We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

We’re looking for a positive, proactive, and approachable Office & Reception Manager to join us on a 12-month fixed-term contract.

This role sits at the heart of our Workplace Experience team, helping make our office a place where staff can thrive. You’ll have the autonomy to manage projects independently, bringing ideas to life and enhancing the day-to-day experience for everyone in the office.

Based full-time, 5 days a week in our brand-new Canary Wharf HQ, the role offers working hours of 08:30–17:00 and 09:00–17:30, Monday to Friday.

A day in the life:

Reception Management: First impressions are everything - you’ll be responsible for managing our busy reception and ensuring that visitors and Zopians alike receive a five-star service. This includes guest and contractor management, post handling, staff pass system, inventory, and resolving any issues that arise.
Facilities Management: Be the first point of contact for any issues or incidents that may arise, using your initiative to problem-solve. You’ll manage suppliers, including contractors and cleaners.
Raise permits with building management for any contractors, deliveries, and all office works (e.g., painting, installation of new equipment).
Complete daily checks of office space and meeting rooms to ensure they are tidy and presentable for Zopians and visitors.
Order new furniture or office equipment where needed.
Complete morning set-up: clean coffee machines, fill up the snack station, breakfast items, and drinks fridges.
Oversee contracts and negotiate with office suppliers to ensure best value (e.g., coffee suppliers, catering, stationery, maintenance contracts).
Liaise with landlord and building management: act as the main point of contact for building operations, maintenance, and security.
Health and Safety: Keep up to date with all H&S legislation and ensure compliance.
Book the annual fire risk assessment and general risk assessment, and ensure we always have the correct number of certified First Aiders and Fire Wardens.
Record any office H&S incidents and action plans where appropriate. Take action on desk assessment issues.
Keep staff updated with relevant information, liaising with internal communications.
Events: Organise our annual summer and Christmas parties, as well as other events throughout the year, ensuring events focus on staff engagement and inclusivity.
Ensure events are delivered within budget.

About you:

You have demonstrable experience in office and/or reception management.
You understand Health and Safety requirements and/or hold a relevant qualification.
You are a great communicator and can quickly resolve issues using your initiative.
You are able to work independently, keep tasks organised, and manage competing priorities.
You are confident in liaising with contractors, suppliers, and building management.
You have experience overseeing office facilities and ensuring everything runs smoothly.
You are comfortable supporting events and projects that enhance the workplace experience.
You have a keen eye for detail and organisation, ensuring the office is always welcoming and professional.
You are adaptable and can handle a variety of tasks in a fast-paced environment.

We're on the move!

Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.

At Zopa we value flexible ways of working

We value face-to-face collaboration. This role requires you to come to our London office 5 days a week.

You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

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