Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, Our vision is to make commerce better for everyone - for merchants and customers. We want to help everyone deliver more human and personal customer experiences every day.

Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale..

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin and Jules. We are present in more than 70,000 business locations and give the entire organization, from C-suite to frontline, CX and insights teams the tools they need to bring value to the company and their customers.

In our energetic Revenue team, we have experts who are dedicated to maximizing the value of our products, and our loyal customer base, targeting new logos and services for our customers, while also driving revenue growth for our company. Our cutting-edge product ensures customer satisfaction and zero churns. The revenue team contains sales, sales operations & marketing teams to identify new opportunities and ensure that our customers are receiving the best possible value from our offerings.

Responsibilities

In this role, you will be responsible for:

Sales Process & Lead Generation

• Follow guidelines and priorities from the country AE to prospect contacts and accounts within sales territory according to a well-defined, timed plan.

• Conduct outbound calls and email campaigns to the leads part of the country AE portfolio.

• Build and maintain a library of Linkedin & email templates, both generic and vertical-specific, linked to appropriate content.

• Engage in social platforms like LinkedIn, amongst others, to identify persona and connect with prospects.

• Qualify opportunities by assessing the value drivers fit.

• Follow the defined sales process stages that may include: qualification, pain and needs assessment, product presentation, objection handling, and closing, etc. (MEDDIC based approach).

• Utilize Hubspot to track progress through the sales pipeline.

Efficient communication & Customer Relationship Management

• Stay updated on product features and use cases.

• Be able to articulate product value propositions to potential customers.

• Demonstrate effective phone and email communication skills.

• Be able to conduct product demos and presentations with clarity and enthusiasm.

• Build and nurture relationships with customers throughout the sales process.

• Adhere to legal and ethical standards in all sales interactions.

• Collect feedback from customers during and after the sales process.

• Share insights with the Goodays relevant teams that may help improve products, services, and sales strategies.

• Stay informed about industry regulations and compliance requirements.

• Support marketing activities and events in coordination with the country AE and the Marketing team and partners.

• Provide feedback to the marketing team on the effectiveness of campaigns and customer responses.

• Collaborate on messaging alignment between sales and marketing efforts.

Metrics, KPIs and performance management

• Regularly review with the country AE their personal KPIs and country metrics.

• Participate in regular performance reviews and goal-setting discussions with the International Sales Ops Manager

• Act on feedback and continuously seek ways to improve performance.

Training and Development

• Attend regular training sessions to enhance skills and knowledge.

• Seek mentorship and coaching from experienced sales professionals.

Desired Education & Experience

• 3 to 5 years of experience in software sales including at least 1 year in SaaS solutions

• Knowledge of some of our customers’ industries is a plus

• Knowledge of SPIN and challenger sales is a plus

Other requirements

• Flexibility and understanding of the culture of a fast-paced, commercially oriented tech company

• Very responsive and service-oriented attitude, used to working in an international environment, motivated by action

• Ability to create and maintain strong working relationships

• Collaborative team player combined with the ability to work independently

• Practical sense and intelligence of the customer relationship

• Willingness to make a difference, driven by our social impact in the retail world

• Fluent Spanish speaker, English proficiency

Reporting Line

The International ISR primarily reports to their direct manager, the Country Account Executive, for day-to-day activities, but they also have a secondary reporting dotted-line to the International Sales Ops Manager to follow up with metrics and KPIs and ensure alignment with the global sales operations goals. While the ISR takes direction from their immediate manager for daily tasks, they collaborate with Sales Ops to address broader operational initiatives, ensuring a seamless integration of their activities within the overall sales operations framework.

What Goodays offers you

• A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

• A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with

• Fun and challenging working environment with significant opportunities for career growth and development

• An international environment

• Attractive salary package including excellent pension, health insurance and life insurance

• Open and inclusive working environment including flexible hours and parent-friendly options