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Fintech Customer Onboarding Lead

Oper Credits

Oper Credits

Customer Service
Posted on Thursday, July 11, 2024

About Oper

Oper, a European Fintech company, is a leader in cloud-based digital mortgage software. We provide personalized journeys for borrowers and lenders. Oper's technology streamlines the mortgage application process, eliminates paperwork, and increases transparency. Currently collaborating with 16 leading financial institutions across 6 European countries, our digital solutions result in a +27% increase in digital customer conversion, +81% faster mortgage decisions, and a 90% first-time-right. Furthermore, the solution integrates seamlessly with core banking, CRM, and online banking systems, offering a compelling and comprehensive service to borrowers.

A passionate and engaging team of over 40 stellar Fintech operators works vigorously to transform European mortgages by enhancing efficiency and alleviating borrower anxiety. Backed by Bessemer Venture Partners and Motive Ventures, our SaaS platform has raised EUR 14 million, placing Oper at the forefront of revolutionizing mortgages in Europe. Oper currently has offices in Zürich, Switzerland, and Antwerp, Belgium.

Tasks

Your mission as an Onboarding Lead

As a pivotal bridge between Oper and our enterprise customers, your mission will be to guarantee a seamless transition for our customers from signed contract to getting first value out of the platform and thus reaching their objectives. You will play a crucial role from pre-sales to the realisation of initial value, ensuring customer requirements are meticulously understood and met.

Your role & responsibilities:

  • Lead with Confidence: Guide onboardings of our customers from start to finish, making sure we stick to our plans and timelines. This means you will cover all aspects needed to onboard a customer ranging from project management to configuration of the platform and training end users.
  • Be the Customers’ Champion: Listen to our customers, understand their needs, and make sure we're doing our best to meet them, even when things get tricky.
  • Solve problems before they happen: Spot potential issues early and find ways to get around them without derailing the project.
  • Turn customer needs into action: Make sure we really understand what the customer needs to reach their objectives and turn those needs into clear steps for our team to follow. This can be 1) out-of-the-box features 2) configuration of existing features or 3) new features that need to be implemented by the product team.
  • Work well with others: Make sure all the different teams in our company (like Go-to-market and Product) are on the same page so we can deliver top-notch experiences to our customers.
  • Always be improving: Look for ways to make our processes even better, to reduce time-to-value for our customers and take the lead in making those improvements happen.

In this role, you'll steer the ship, making sure our onboardings are running smoothly, our customers are happy, and our team is always moving forward. It's a big job, but we know you've got what it takes to lead our clients and ourselves to success!

Requirements

What you'll bring to Oper

  • Experience: 5-8 years in a related role, with a spotlight on delivery projects within the banking or fintech.
  • Analytical Aptitude: A love for problem structuring and solution crafting, using your analytical prowess.
  • Communication Mastery: Stellar communication and relationship-building skills both fluently in English and Dutch or German.
  • Agile Attitude: An action-oriented mindset and a knack for 'getting things done.'
  • Tech-Savvy: A healthy familiarity with SaaS Implementations and IT projects.

Bonus Qualities

  • In-depth familiarity with the European mortgage market.
  • Experience within a Pre-Series B (Enterprise) SaaS Startup in a customer success role

Benefits

We are a young and fast-growing company with a strong ambition to change an old and slow-changing industry.

To achieve this, we’re building a stellar team in which you will be challenged tremendously and where you can learn and grow.

You will work with a high level of autonomy. On top of having the freedom to creatively make an impact, you’ll be surrounded by an open team that is motivated to support you along the way.

We like to have a laugh, play games & do sports together. In the Oper international team, you’ll be exposed to a close-knit diverse set of minds, you will have a chance to learn new things and share your knowledge, and meet amazing people and cultures.

There is a lot of room for career path development and a lot of opportunities to travel.

Our hybrid remote setup with offices in Antwerp and Zürich provides us with the flexibility to come together when we want to while catering to every individual lifestyle by allowing remote work.

Our financial offer will be based on the market standards for early employees in a young (Fin)Tech Company (Michael Page / Glassdoor benchmarked) and will include extralegal benefits based on the legal framework of your location.

Inclusive at our core

Oper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Every application will be considered without attention to race, religion, gender, gender identity, sexual orientation, disability, age, or other applicable statuses.